Cocoon Tunnel Shipping

Cocoon Tunnel Delivery

The Cocoon Tunnels are transported on a pallet measuring 2.6m L x 80 to 90cm W x 40-50cm H. Weight depends on tunnel type and amount. Please contact us if you require an exact weight

You will receive a tracking num­ber from Active Vista when your ship­ment is dispatched from our Geelong or Hobart facility. We rec­om­mend­ that you con­tact the car­ri­er pri­or to deliv­ery to arrange­ a time and date for delivery. Cus­tomers in remote areas should accept deliv­ery at the car­ri­ers con­ve­nience to avoid exces­sive delays or extra charges.

Unloading

  • Prior to mov­ing or unload­ing, please take pic­tures of the order. This is in case items are miss­ing or dam­aged we have a way to ver­i­fy con­tents and con­di­tion. We rec­om­mend con­duct­ing an inven­to­ry of the ship­ment with your includ­ed pack­ing list as soon as pos­si­ble after unloading.

Collecting from a depot

  • The Cocoon Tunnels are transported on a pallet measuring 2.6m L x 80 to 90cm W x 40-50cm H. Weight depends on tunnel type and number. Please contact us if you require an exact weight
  • All pallets can be forklift loaded onto a ute tray or trailer at the freight depot

Delivery to your property and additional fees

  • We are able to deliver to some properties, this is determined on a case by case basis and depends on location and the freight company. Additional charges will apply in some circumstances such as a remote delivery charge and a tailgate fee. We will require these charges to be paid prior to dispatching your order.
  • Forklifts are required to unload in most cases however we can sometimes arrange a tailgate delivery to your site depending on the freight service available.
  • Delivery to your site may extend shipping times and may be determined by a third party carrier

 

Cocoon Freight Costs – AU and NZ

Australian Eastern States and S.A excluding Tasmania

  • Freight is included in price to our preferred freight depots in Brisbane, Sydney, Canberra, Melbourne and Adelaide
  • Freight is included in price on the main freight route to depots between those cities
  • Additional freight fees will be incurred for deliveries to properties or depots outside of these areas. Please contact us for options and a quote.
  • Please contact us to assess what extra charges may occur, prior to purchase. We will require these charges to be paid prior to dispatching your order.

Tasmania

  • Freight is included in price for deliveries to deBruyns depots in Launceston and Devonport.
  • Tunnels that are collected from our Longley warehouse are eligible for a freight rebate, to be determined by tunnel type and volume.
  • Additional freight fees will be incurred for deliveries to properties or depots outside of these areas. Please contact us for options and a quote.

Western Australia and Northern Territory

  • Perth, Alice Springs and Darwin bound freight will be subsidised to the same value as our Eastern States deliveries. The balance of freight costs will be charged to the customer before sending.
  • Deliveries outside of these cities need to be quoted before sending. Please contact us to assess what extra charges may occur, prior to purchase. We will require these charges to be paid prior to dispatching your order.

New Zealand

  • Auckland, Wellington and Christchurch metro depot collection will be subsidised to the same value as our Eastern States deliveries. The balance of freight costs will be charged to the customer before sending. Please contact us for a quote. We will require these charges to be paid prior to dispatching your order.
  • Deliveries outside of these cities need to be quoted before sending.

 Contact James with your order questions & for technical support